We want you to be happy with your purchase. As a family we personally use our products daily and are confident of their quality. If for any reason you're unsatisfied with the quality of the product, please contact us by email or phone and we will authorize a return. Then return the product within 2 weeks of receipt and we will credit you with the purchase price of the product (less shipping, of course). Please do not return your product without first emailing North Whidbey Farm.